It is December 25th and we've spent all day waiting for Southwest Airlines to deliver some luggage which they appear to not be bothering to do. We are pretty convinced that they've stolen it at this point (they didn't just lose it, they've been lying about it all day and each Southwest agent claims the other agents are lying, at most only one could possibly be telling the truth and none seem likely.) So my family is all out celebrating together and I'm just posting on SW while I wait at the one address that Southwest has waiting for them to show up with the luggage (actually sitting here to prove that they never intended to show up with the luggage.)
Not happy and will never, ever do business with those crooks, ever again. There is a bit gap between incompetent and intentionally bad behavior.