Hi,
I need to be able to automatically generate a custom report for daily activities for Open and Closed tickets for the day, week and month. The report I have in place already.
The reporting only allows for a specific date instead of something along these lines: Today or This Week or This Month.
My goal is to have this report 'Automatically Run' at a pre-defined time daily (for daily report to management) for the days tickets. Then email that report automatically to management or defined Active Directory group. So essentially making this process a non-human intervened creation.
I have seen the article on Blat but I am finding it difficult I have to use this for something that is a mainstream function many product offering reporting.