So you guys are all tied for first as the smartest person I know. I have a question for you about Twitter used in business settings. We received a really nice post from a user who had been dealing with some technical issues. Over a few days, he worked with a couple of our engineers, who you may know as they are both Green Guys, and was able to resolve his issue. It's a great little moment for us because it validates some of the work we are doing to provide different options for our users to work with engineering. I don't know if this user has a support contract or not but he was able to engage with support and get his issue resolved.
So my questions is this: are you using Twitter for any kind of meaningful engagement with any company you do business with? Doesn't have to be IT related or even in your professional life....it could be a good experience dealing with a shoe company (I actually had a fantastic experience with New Balance that started & ended on Twitter and made me a customer of theirs for life).
I'm curious to know who out there is really doing it right with their customers and finding new or different ways to engage.