I have been trying to set up the help desk for several days now. Everything seems very straightforward until I try to have any user try to access the system. I can log in on the computer where I have Spiceworks installed, but none of my technicians can log in to the portal OR receive email email notification of new or modified tickets. I have followed all of the instructions I could find to no avail. I feel like I am missing some enormous and obvious (to everyone but me) piece of information. Is there an article out there describing how to get the help desk working for multiple technicians?
If I can get this working, it would be a great solution for me, but I am about to give up....