Hey guys,
I'm thinking about starting an IT support company. Now I have a pretty good idea what kind of problems I will have to deal with when dealing with a couple of really small businesses (<25 users) , but I have never worked for a bigger company that does full support on every aspect of the users' software.
The company would be a full-service IT helpdesk which provides unlimited remote support for a fixed fee so you can imagine why I'm interested in these numbers.
So, without further adue, my question to you is:
- What kind of categories do you use within your company to classify tickets.
- How are the tickets distributed between these different categories, percentage wise.