I am an IT consultant that supports multiple companies. I have tested spiceworks a few times over the years but have never found a good way to support my customers separately. Currently, I am using MS Dynamics CRM 2011 to track support requests and schedule service but I am considering purchasing a LogMeIn Rescue subscription to help streamline my remote support capabilities.
I have a few questions that I hope the community can help me with:
1. Has anyone adapted their spiceworks implementation to provide support grouping companies separately? If so would you mind describing your setup and explain how your ticket flow works?
2. Anyone using spiceworks/LMI integration? I read that LMI integrates into Spiceworks ticket entry and device inventory. Since I support numerous companies, I think I'd need a spiceworks install at each customer site. Assuming that is the case, how do these remote sites display (are they grouped) in my central server?
Thanks, I know that's a lot to ask at one time but I am growing tired of the complexities involved with customizing CRM 2011 myself and the high cost associated with hiring a developer or buying a solution to extend it.