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Do you expect users to understand web security?

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We are using Symantec.cloud endpoint protection for antivirus. It has a URL adviser. A user got a virus today that passed through Symantec sonar and the full scan. The user let me know that the Symantec listed the website as "Safe" when she went there and downloaded a file. Looking at her history, I noticed a URL that I would have flagged as unsafe. My question is, when users are searching, do you expect them to know to look for red-flags in URLs, do you try to educate them, or do you just deal with any problem that arises from unsafe browsing?


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