Just recently I was asked to help in a particular situation, where customer service had a hard time getting information quickly to another person in the company.
Often, the person would not answer the phones, and emails would go unread for long periods of time.
Someone suggested that we get the person a cell phone so they can read their email all the time. He also already has a cordless phone that he carries with him all the time. But he doesn't pick it up for whatever reason.
But my opinion was that this was an HR issue. It's not that the person goes far away from his desk, and he is notoriously bad with any kind of technology. So I was skeptical that throwing more technology at him would actually help.
So, what's your opinion on using IT to fix HR issues? Never a good idea? Always a good idea?
I could also think of other examples. Like employees using company time for surfing the net, or attendance problems.
