A person that I usually do computer work for took their computer to Best Buy. The only reason that took it to Best Buy is that when they bought the computer from Best Buy they also bought the best buy service plan, so their repair is free.
This computer came with Windows 7. Best Buy is telling them that a Virus got on their computer and installed a fake version of Windows 7. Best Buy now says they have to reformat and can get programs back on their computer, but could only install windows Vista now windows 7.
Is there a virus that is going around doing this, if so what is the name of it? I figure with all the nags/warnings from windows 7. The person would realize something suspicious was going on,
Thanks for your help.