How do I add a field that a user submitting a ticket for another person so the ticket will go to the submitter and an additional email that the user can enter so two separate people will get notification of their ticket? Currently a user will login to the portal with their AD account and submit a ticket. The notification of the submission will go to the submitting user but there isn't a way for them to add an additional user's email so a second person will get notified. Right now, the secretary answering the call will login to the portal as themselves and put the name of the person calling in the ticket description. It would be nice if they could enter the person's email address and they would also get the ticket info.
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