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Help Desk IMAP Setup

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I am trying to configure the email settings for help desk and am having some trouble. Outgoing seems to be working fine, however I can't seem to get incoming working.

When I enter the correct IMAP settings for our Apple mail server Spiceworks returns the error:

"Error on incoming settings: The imap server refused to respond due to error: Auth method not enabled"

The settings used are the exact same when we configure IMAP access for every other mail client (SSL, port 993).

Any ideas?

Thanks.


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