I need a bit of help.
I need some advice or guidelines that you use that apply to what software is allowable (needed) on company computers, even if they think they need it.
Currently only a system administrator may install software on company computers. Company policy states no unauthorized software will be installed by the user or otherwise. Unauthorized is not defined by a list of apps. It the System Administrators discretion.
Normally this is enough and employees seem to understand they already have what they need and make it work. When they don't they ask. If it seems legit, I allow it. If not I tell them no.
We now have a new employee who constantly pesters me with new software requests.
I get the impression that they have read a TOP 10 freeware for Windows article and decide they need it on their work computer.
Most of time I can see why they want the software because it make one task easier, but 99.99% of the time they can get the job done without it.
I usually get the line: "It took me xx minutes, that sucks, I need software to do this faster." "I know of some 'free/share/trial-ware that will help by saving me time!"
How would you handle this employee?
