After being a customer of AlertSite (now SmartBear) for over 10 years, I am completely appalled at the problems I have experienced over the last 2 years.
We have used their website vulnerability scanning (with site seal) for probably 10 years+, but in the last 2 years there have been a large number of failures on their part that prevented the scans from running. Of course, it is excuse after excuse.Usually it is fixed within a couple weeks.
But hey, this is IT, things happen. Right?
Our last scan took place mid March. Yes, Mid March. Since then their scanning “service” powered by Nessus has been down hard. I have received repeated emails that yes we have escalated this and yes they are working on it. But again, down hard since mid March.
But the worst part about this?
They are saying that they cannot (will not) comp/credit/refund us...